Booking Policy

1. Booking Requests

Appointments can be requested through our website by completing the online booking form.

When submitting a booking request, please provide accurate information, including:

• Full name
• Contact telephone number
• Email address
• Installation address
• Preferred appointment date
• Selected service
• Any additional information that may help us prepare for the appointment

Submitting a booking request does not automatically guarantee an appointment.

2. Booking Confirmation

After receiving your request, we will review the information provided.

If the requested appointment is available, you will receive:

• Booking Confirmation by email
• Appointment Confirmation with the scheduled service date and time

Most booking requests are reviewed within 1 business day.

If additional information is required, we will contact you before confirming the appointment.

3. Appointment Availability

Appointments are offered subject to scheduling availability.

If your preferred date is unavailable, we will offer the nearest suitable appointment where possible.

Appointment times are estimates and may occasionally require adjustment due to travel conditions, weather, or operational scheduling.

Should any changes become necessary, we will notify you as soon as reasonably possible.

4. Service Area

Our installation services are primarily available throughout Northampton, Northamptonshire and surrounding areas.

Requests outside our standard service area may be accepted depending on appointment availability and travel scheduling.

Additional travel charges may apply where applicable and will always be discussed before an appointment is confirmed.

5. Before Your Appointment

To help ensure a smooth installation visit, customers should:

• Ensure the installation address is accurate.
• Make sure the installation area is reasonably clear and accessible.
• Ensure all customer‑supplied furniture or fixtures are available before the appointment.
• Arrange for an adult to be present during the scheduled visit where required.

If access cannot reasonably be provided, the appointment may need to be rescheduled.

6. Changes to a Booking

If you need to change your appointment, please contact us as early as possible.

Requests received at least 48 hours before the scheduled appointment are normally accommodated subject to availability.

Changes requested within 48 hours of the appointment may need to be arranged for the next available date.

7. Cancellations

Customers may cancel a confirmed booking by contacting us before the scheduled appointment.

Please refer to our Refund Policy for full details regarding cancellation eligibility and refund conditions.

8. Customer Responsibilities

Customers are responsible for:

• Providing accurate booking information.
• Ensuring the service address is accessible.
• Making customer‑supplied products available for installation.
• Informing us of any significant access restrictions before the appointment.
• Reviewing the booking confirmation to ensure all information is correct.

Failure to provide accurate information may result in delays or the need to arrange a new appointment.

9. Appointment Completion

At the conclusion of the scheduled service, the installation will be considered complete once the agreed work has been finished.

Following completion, a Service Completion Confirmation may be sent to the email address provided during booking for your records.

10. Delays and Unexpected Circumstances

Although we aim to arrive within the confirmed appointment window, unexpected circumstances such as traffic conditions, severe weather, or other operational factors may occasionally affect scheduling.

If a delay occurs, we will make reasonable efforts to keep you informed and arrange an updated arrival time where appropriate.

11. Communication

We may contact you regarding:

• Booking confirmation
• Appointment confirmation
• Scheduling updates
• Requests for additional booking information
• Service reminders
• Appointment completion
• Customer support enquiries

These communications are sent only in connection with the services you have requested.