Privacy Policy

1. Information We Collect

When you contact us or submit a booking request, we may collect information including:

• Full name
• Email address
• Telephone number
• Installation address
• Billing information
• Booking details
• Appointment preferences
• Messages or enquiries you choose to send us

When you browse our website, limited technical information such as browser type, device information, IP address, and website usage data may also be collected automatically.

2. How We Use Your Information

We use your information to:

• Process booking requests.
• Arrange installation appointments.
• Communicate before and after scheduled services.
• Respond to enquiries.
• Provide customer support.
• Improve our website and services.
• Meet legal and accounting obligations where required.

We only use personal information for purposes related to the services you request.

3. Booking Information

When a booking request is submitted, the information provided is used to:

• confirm your appointment;
• communicate any scheduling updates;
• prepare for the requested installation service;
• maintain service records.

If additional information is required before an appointment, we will contact you using the details you provided.

4. Service Communications

We may contact you regarding:

• booking confirmations;
• appointment reminders;
• service updates;
• responses to enquiries;
• completion confirmations;
• customer support requests.

These communications are considered part of the service you requested.

5. Website Usage Information

Our website may automatically collect basic technical information including:

• browser type;
• operating system;
• pages visited;
• approximate location based on IP address;
• visit duration;
• referring website.

This information helps us understand how visitors use our website and allows us to improve website performance.

6. Cookies

Our website may use cookies and similar technologies to:

• remember website preferences;
• improve browsing performance;
• analyse website traffic;
• maintain website functionality.

Most browsers allow you to manage or disable cookies through your browser settings.

7. Sharing Information

We do not sell personal information.

Information may only be shared where necessary with trusted service providers that help us operate our business, such as website hosting, appointment management, email communication, or accounting support.

These providers only receive information necessary to perform their services.

8. Data Storage

Personal information is stored using appropriate administrative and technical safeguards designed to help protect it against unauthorised access, loss, misuse, or alteration.

While reasonable security measures are applied, no online system can guarantee absolute security.

9. Data Retention

We only keep personal information for as long as reasonably necessary.

Typical retention periods include:

• Booking enquiries not resulting in an appointment: up to 12 months.
• Completed booking records: normally up to 6 years to support accounting, customer service, and legal obligations.
• Customer support correspondence: normally up to 24 months after the enquiry has been resolved.

Information that is no longer required is securely removed or anonymised where appropriate.

10. Your Choices

You may contact us at any time to request:

• access to your personal information;
• correction of inaccurate information;
• deletion of information where appropriate;
• restriction of certain processing activities;
• a copy of the information you have provided where applicable.

Requests are normally acknowledged within 5 business days, with most completed within 30 calendar days, unless additional time is reasonably required.

11. Marketing Communications

We do not send promotional emails unless you have chosen to receive them.

If you have subscribed to updates, you may unsubscribe at any time by following the instructions included in the communication or by contacting us directly.

12. Third‑Party Links

Our website may contain links to other websites for your convenience.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

13. Children’s Privacy

Our website and services are intended for adults arranging residential installation services.

We do not knowingly collect personal information from individuals under the age of 16.

If information relating to a child is identified, reasonable steps will be taken to remove it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or business operations.

Updated versions become effective immediately upon publication on this website.

Where significant changes are made, the revised policy will replace the previous version.